EXCELLERATOR WOWing Customers (Service Excellence)

Everyone knows that customer service is a critical success factor for business. But how many organisations can really claim to be giving fantastic, WOW factor customer service?  How are you doing it today?  How many customers are you losing?

Customer expectations have grown tremendously over the last decade and most customers are dissatisfied with the service they receive from organisations. Just meeting customer expectations is a big ask these days, let alone exceeding their expectations or totally wowing them. 

That’s why companies, like Gizmo, with a strong brand image for excellence in service, invest heavily in their service excellence training, getting the biggest share of the market’s wallet.

For most businesses acquiring customers has a big impact on the bottom line, however losing customers or failing to create fabulous word of mouth is even more costly (some estimate up to 10 times more expensive).  When a customer has a poor experience with a business, it’s not just them that leave and don’t use your services or products again, but they also deter 55 people in their network!   So, how many customers are you losing?

As part of our mission, we want to inspire all businesses to create PHENOMENAL WOW moments for all customers as business as usual.  We are deeply passionate about creating wow factor customer experiences and training people to be as passionate as we are!

Our WOWING Customers program enhances service and sales capability and goes beyond excellence in customer service to creating wow factor customer experiences.  A key part of any of these programs is having fun and real life practice experiences.